Refund and Returns Policy

All tickets and purchases made on SnagRaffle are final and non-refundable. Once a ticket is acquired, users forfeit the right to return, exchange, or receive a refund for their tickets under any circumstances. This policy ensures the integrity and fairness of the raffle process.

In the event that a prize or purchase is damaged during shipping or arrives in a defective condition, the winner must notify SnagRaffle support within 3 days of receiving the item by opening a support ticket. A detailed description of the damage must be provided, along with photographic evidence to facilitate the review process. SnagRaffle will evaluate the situation and determine, at its discretion, if a replacement or substitute prize will be issued. SnagRaffle’s decision will be final.

If a prize is deemed damaged or defective, SnagRaffle may work with the manufacturer or retailer to offer a replacement of the same item or an alternative prize in USD Coin (USDC) on the Ethereum blockchain may be issued.

It is the winner’s responsibility to ensure that all provided information, including shipping/wallet addresses, are accurate at the of winner selection. SnagRaffle is not liable for any delays or damages resulting from incorrect address information or issues occurring during the shipping process.

In cases where a prize is not received due to circumstances beyond SnagRaffle’s control (e.g., postal service errors, lost packages), SnagRaffle will not be held responsible, and no refunds or replacements will be issued. Winners are encouraged to keep their tracking information and to follow up with shipping carriers directly for inquiries related to lost or delayed shipments.

By participating in SnagRaffle and accepting any prizes, users agree to these terms regarding returns, refunds, and damage replacement, ensuring a clear understanding of the policies that govern their raffle experience.