FAQ

How will I receive my raffle tickets?

Your tickets will be delivered digitally to your SnagRaffle User Account. You can access your tickets and raffle details anytime by logging into your account. A confirmation email will also be sent to the email address provided during checkout. For more information, please refer to the Rules, Terms, and Conditions.

What happens if I don’t receive my confirmation email?

If you do not receive your confirmation email within a few minutes, please contact SnagRaffle support for assistance. For further details, see the Rules, Terms, and Conditions.

How long do raffles last?

Each raffle’s end date is determined by the minimum number of tickets needed to be acquired, referred to as the “Ticket Reserve”. Once the Ticket Reserve is met, the raffle will conclude.

Upon completion of a raffle, all participants will receive an email notification informing them of whether they won or lost, along with relevant details for prize winners. This information is also available in the My Account section of the user’s profile.

What are the eligibility requirements for participating in raffles?

Participation is open to registered users of legal age, residing in regions where raffle participation is lawful. Users are solely responsible for ensuring their compliance with applicable local, state, or national laws regarding raffle participation, acquiring tickets, and prize winnings.

How are winners selected?

Winners are chosen through an automatic random drawing at the conclusion of each raffle, ensuring a fair selection process. To learn more about how winners are selected, refer to the Rules, Terms, and Conditions.

How will I know if I won?

After a raffle concludes, all participants will receive an email notification confirming whether they won or lost. This email will include details/instructions for prize winners. For additional details, please refer to the Rules, Terms, and Conditions.

What are the prize delivery options?

Physical prizes are shipped within the United States only. If you reside outside the U.S., the prize will be substituted with USD Coin (USDC) on the Ethereum blockchain. For complete details on prize delivery, see the Rules, Terms, and Conditions.

What is SnagRaffle’s return and refund policy?

All SnagPoint purchases and ticket acquisitions are final and non-refundable. They cannot be returned, exchanged, or refunded. For more information, check the Rules, Terms, and Conditions.

What if my prize arrives damaged?

If your prize arrives damaged, you must notify SnagRaffle support within 3 days of receipt. A description of the damage along with photographic evidence is required for review. For further details, refer to the Rules, Terms, and Conditions.

What are my responsibilities as a user?

Users must maintain the confidentiality of their account credentials and ensure compliance with applicable laws. Any unauthorized use should be reported to SnagRaffle immediately. For additional information, see the Rules, Terms, and Conditions.

How does SnagRaffle handle disputes?

Disputes related to these terms and your use of SnagRaffle will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. For more details, refer to the Rules, Terms, and Conditions.

How will my personal information be used?

Your personal information is used to process transactions, manage your account, and communicate with you. For a detailed explanation of how your information is handled, please refer to the Privacy Policy.

Can I opt out of marketing communications?

Yes, you can opt out of receiving promotional emails by following the unsubscribe instructions in any email or by contacting SnagRaffle directly. For more information, see the Privacy Policy.

Does SnagRaffle collect information from children?

SnagRaffle does not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact our support team. For more information, check the Privacy Policy.

What should I do if I forget my password?

If you forget your password, you can reset it by clicking on the “Forgot Password?” link on the login page. Follow the instructions sent to your registered email. For further assistance, please refer to the Privacy Policy.

Can I change my email address associated with my account?

Yes, you can change your email address by logging into your account and updating your profile settings. For more details on managing your account, see the Privacy Policy.

Are there limits on how many tickets I can acquire?

Each raffle may have specific limits on tickets, which will be outlined in the raffle description. Please review the raffle rules carefully. For additional information, check the Rules, Terms, and Conditions.

What if I have a technical issue during the  process?

If you encounter a technical issue while purchasing tickets, please contact SnagRaffle support for assistance. Documenting the issue with screenshots may help in resolving it more quickly. For more information, see the Rules, Terms, and Conditions.

Can I transfer my tickets to someone else?

Tickets are non-transferable, meaning they cannot be reassigned, gifted, or transferred to another individual. Only the original user who acquired the winning ticket is eligible to claim the prize. For more details, refer to the Rules, Terms, and Conditions.

What if I provide an incorrect delivery address for my prize?

It is your responsibility to provide an accurate delivery address within your My Account section. SnagRaffle is not liable for any delays or damages resulting from incorrect address information. For more information, see the Rules, Terms, and Conditions.

How can I stay updated on upcoming raffles?

You can stay updated on upcoming raffles by subscribing to our email newsletter and following us on social media. For more information on how your information will be used, please refer to the Privacy Policy.

How can I find the Privacy Policy and Rules, Terms, and Conditions?

Links to the Privacy Policy and the Rules, Terms, and Conditions can be found in the footer of our website. We encourage you to review these documents to understand how we protect your information and the rules governing your participation in our raffles.

What if I have additional questions not covered here?

If you have further questions not addressed in this FAQ, please feel free to reach out to SnagRaffle support for personalized assistance. For more information on how we handle inquiries, see the Privacy Policy.